Frequently Asked Questions

Q. Where do I install this appliance on my network? A. With the SSL VPN appliance you can plug it into your network almost anywhere. Depending on how you want to deploy the appliance (see our Single Arm or Two-Arm deployment guides) will dictate the best place to install it.

Q. What does concurrent users mean?

A. SSL VPN solutions are based on the number of active, or concurrent, users connected to the device at any one time. Example, you may have 200 employees on the road, but you know you will only only 20-30 people connected to the SSL VPN at any time. Therefore, you will only need 30 concurrent licenses.

Q. Should I setup a DMZ for my appliance?

A. This varies depending on how you implement the solution. Best practice dictates your should install the appliance into a DMZ or dedicated zone. This will allow you to have a wide range of control over data traversing the network.

Q. How are applications run over a SSL VPN connection?

A. Most applications are web based. This type of application can be easily run through the client's browser. Other applications, such as remote desktop, telnet servers and other non-HTTP based applicatins can be accessed using a special client application or browser plug-in (e.g. ActiveX or Java)

Q. Can I access Windows shared folders and printers over SSL VPN?

A. Yes. There are a couple of options as to how this can be done. You can use a web-based application that allows you to access shared folders or use a small client that will provide a direct connection to the company network.

Q. How is SSL VPN different than a traditional IPSEC VPN

A. We have an entire article dedicated to explaining the difference between SSL VPN and IPSec VPN.

Q. Are there yearly subscriptions requried to use a SSL VPN?

A. Sort of. You can run a SSL VPN appliance without any subscriptions for support or firmware upgrades. However, just like your servers and desktops, software updates and security patches should always be applied when available. With an active support agreement you are entitled to these features.

Q. Can I get help setting up a SSL VPN solution?

A. Absolutely, that is what we do best. You can contact our sales team and they will be able to assist you in any manner to ensure you successfully roll out your SSL VPN solution.

Q. Can we use Active Directory for authentication of our users?

A. Yes. All SSL VPN solutions include support for Active Directory authentication using either RADIUS or LDAP.